Terms of Use

1. The Service

QStatus lets food stalls show customers a live order-status board: customers scan a QR code and watch order numbers move between 'In progress' and 'Ready', while staff manage orders from a dashboard. QStatus is intended for use by businesses operating food stalls and similar establishments.

2. Accounts and eligibility

To use the dashboard you must create an account and verify your email address. You must be at least 16 years old and provide accurate information. You are responsible for keeping your login credentials confidential and for all activity under your account.

3. Subscriptions, billing and Paddle

Paid features require a subscription. Our payments and subscriptions are handled by Paddle, which acts as our Merchant of Record and reseller. This means Paddle is the seller of record for your purchase: it processes your payment, issues your invoice, and handles applicable VAT/taxes. Your purchase is also subject to Paddle's buyer terms.

• Subscriptions renew automatically each billing period until cancelled.
• Plan limits (such as the number of stalls you can run) depend on your plan and are enforced by the Service.
• We may change prices or plans; we will give reasonable notice before changes affect you, and changes do not apply retroactively.

4. Cancellation and refunds

You can cancel your subscription at any time from the customer portal (or by deleting your account). When you cancel, you keep access until the end of your current paid period, after which billing stops. Refunds, where applicable, are handled in accordance with Paddle's buyer terms and mandatory consumer law.

5. Right of withdrawal (consumers)

If you are a consumer in the EU/Croatia, you normally have a 14-day right of withdrawal for distance contracts under the Croatian Consumer Protection Act. QStatus is a digital service supplied immediately: by subscribing and starting to use the Service, you expressly request that we begin performance during the withdrawal period and acknowledge that you lose your right of withdrawal once the service has been fully performed.

This withdrawal right applies only to consumers. It does not apply where you subscribe in the course of your business, trade, or profession (for example, as a registered stall operator).

6. Acceptable use

You agree not to: use QStatus for any unlawful purpose; enter personal data of others or offensive content into order numbers or stall names; attempt to disrupt, overload, reverse engineer, or gain unauthorised access to the Service; or use it in a way that infringes others' rights. You are responsible for the content you enter.

7. Intellectual property

We and our licensors own all rights in the QStatus software, brand, and design. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active. Content you enter remains yours; you grant us the rights needed to host and display it to operate the Service.

8. Availability and disclaimer

We work to keep QStatus available and reliable, but we provide it 'as is' and do not guarantee uninterrupted or error-free operation. We may perform maintenance, update, or modify features. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, lost profits, or loss of data arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. This does not limit liability for death, personal injury, intent, gross negligence, or any liability that cannot be limited by law, and mandatory consumer rights remain unaffected.

10. Suspension and termination

You may stop using QStatus and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; provisions that by their nature should survive (such as those on intellectual property and liability) continue to apply.

11. Changes to the Service or these Terms

We may update the Service and these Terms. If we make material changes, we will post the updated Terms here and update the 'Last updated' date. Your continued use after changes take effect means you accept the updated Terms.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Croatia. The courts of Zagreb have jurisdiction over any dispute, except that, if you are a consumer, you also benefit from the mandatory protections and the courts of your place of residence as provided by law.

13. Consumer complaints and dispute resolution

If you are a consumer, you may submit a written complaint about the Service to us by email at info@dinamik.dev or by post to our registered address. We will confirm receipt and respond to your complaint in writing within 15 days of receiving it, in accordance with the Croatian Consumer Protection Act (Zakon o zaštiti potrošača).

If we are unable to resolve your complaint, you may be entitled to refer the dispute to a competent out-of-court consumer dispute resolution (ADR) body in the Republic of Croatia. Use of such bodies is voluntary.

14. Contact

DINAMIK d.o.o., Šušnjevec 49, 10000 Zagreb, Hrvatska, OIB 66166833677. Questions about these Terms: info@dinamik.dev.